The number of successful EHR implementation have been accompanied with a comparable number of EHR failures. UCSF is one of those example where the grand vision of and EHR system was started five years ago was eventually scrapped. How can health care industry ensure a better EHR success rate?
According to Patty Enrado:
The most important thing that the EHR/EMR market can do for itself is to be transparent. If there is no transparency, how can healthcare systems perform accurate due diligence? There’s a business reason for non-disclosure clauses in sales contracts, which prevent purchasers from reporting problems with the health IT vendor or their products, and “hold harmless” clauses, which exempt vendors from any liability. It may guarantee a risk-free business environment for the health IT vendor, but it hurts the EMR market and eventually hurts the health IT vendor’s reputation. Clinicians and healthcare organization executives may be obligated to remain silent about the product and/or the vendor’s problems, but they will talk informally to their counterparts in other healthcare organizations. You’ve heard the complaints. You know which health IT companies did what to whom.
In addition to being transparent, I would also argue that a well thought out plan should be in order before the start of implementation. A list of who has access to the data collected and what kind of reports will need to be build. I have seen cases where the cost of implementing an EHR system shot up dramatically because of the lack of a well define advance plan.